avn ticket
Full list of commands for avn ticket
.
Create and manage support tickets
Commands for managing Aiven support tickets.
warning
To be able to create support tickets your project should be covered by a support contract.
avn ticket create
Creates a new ticket.
Parameter | Information |
---|---|
--project | The project for which to create a ticket |
--service | The service name for which to create a ticket |
--severity | The ticket severity; possible values are low ,high ,critical , more information about severity and support levels are available in the dedicated page. |
--title | Short description of the issue |
--description | Detailed description of the issue |
Example: Create a new ticket with severity low
for the service
pg-demo
in the project proj-test
.
avn ticket create --service pg-demo \
--project proj-test \
--severity low \
--title "Error during enabling XYZ extension" \
--description "When enabling XYZ extension I get the error ERROR123: ZZZ"
avn ticket list
Retrieves the list of support tickets together with the associated details like ticket ID, status, create and update time.
Parameter | Information |
---|---|
--project | The project for which to create a ticket |
--state | The ticket state; possible values are closed or open |
Example: Retrieve all the tickets in open
state for the
proj-test
project
avn ticket list \
--project proj-test \
--state open
An example of avn ticket list
output:
TICKET_ID SEVERITY STATE TITLE PROJECT_NAME SERVICE_NAME CREATE_TIME DESCRIPTION UPDATE_TIME USER_EMAIL USER_REAL_NAME
========= ======== ===== ==================================== ============= ============ ==================== ============================================================ ==================== ================= ==============
T-4EXXX high open Error during enabling XYZ extension proj-test pg-demo 2021-11-01T07:59:52Z "When enabling XYZ extension I get the error ERROR123: ZZZ" 2021-11-03T22:30:28Z joe@example.com Joe Doe
T-4EXX1 critical open Error during service create proj-test kafka-tst 2021-11-04T18:14:16Z "Create service shows ERROR 123" 2021-11-05T22:10:30Z maria@example.com Maria Test
T-4EXX2 low open Billing problem proj-test redis-prod 2021-11-05T10:29:26Z "Bills are sent twice" 2021-11-05T22:10:24Z carl@example.com Carl White