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Manage two-factor authentication

Two-factor authentication in Aiven provides an extra level of security by requiring a second authentication code in addition to the user password.

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Enabling and disabling two-factor authentication revokes your existing authentication tokens.

Enable two-factor authentication

To enable two-factor authentication on the Aiven Console:

  1. Click the User information icon in the top right and select Authentication.

  2. On the Aiven Password method, toggle on Two-factor authentication.

  3. Enter your password and click Next.

  4. On your mobile device, open your authenticator app and scan the QR code shown in Aiven Console.

    note

    Alternatively, you can enter the TOTP secret from the Aiven Console into your authenticator app.

  5. Enter the code from the authenticator app in the Confirmation code field in Aiven Console.

  6. Click Enable.

To change the mobile device that you use for two-factor authentication and disable two-factor authentication and enable it on the new device.

Disable two-factor authentication

To disable two-factor authentication on the Aiven Console:

  1. Click the User information icon in the top right and select Authentication.
  2. On the Aiven Password method, toggle off Two-factor authentication.
  3. Enter your password and click Disable Two-Factor Authentication.

Reset two-factor authentication

If you have lost access to your mobile device or authenticator app, you can regain access to your account by resetting your Aiven password:

  1. Log out of Aiven Console.
  2. Enter your login email and click Log in.
  3. Click Forgot password?.
  4. Enter your login email and click Reset your password.
  5. Follow the instructions in the password reset email to set a new password.
  6. Enable two-factor authentication on your new mobile device or authenticator app.