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Recover a deleted service

For active or suspended services, the related backups can be directly restored by the user through Aiven Console or CLI through a couple of clicks of the mouse or a command line invocation.

However, once a service is deleted then the backups will no longer be visible or restorable by the user. Several safeguards are in place to avoid accidental deletion of a service, but it can still happen, for example through human error or a malicious user that has gained administrative access credentials.

To address this concern we store the backups and encryption keys for all deleted services for 30 days. Therefore, as a disaster recovery option, the backups can be restored by contacting support@aiven.io.

note

As this is a manual operation from our operations team and intended for disaster recovery only, the recovery of a deleted service may incur an additional cost to your project.