Upgrade your support tier in the Aiven Console

Aiven provides free Basic tier support for all paid services. Beyond this standard support, Aiven also offers three additional support tiers with faster response times, phone support, and other services.

You can upgrade your support tier within the Aiven Console. If you have questions or want to downgrade your support tier, contact your account team.

Upgrade your support tier

To upgrade your organization’s support tier to the Priority, Business, or Enterprise tier in the Aiven Console:

1. In the organization, click Support.

2. In the Current support tier section, click Upgrade to Enterprise.

3. Choose the support tier you want to upgrade to and click Choose tier.

4. Select a Start date.

   Note

   If you select the current month, you will be charged a percentage of the total service spend for the whole month, starting from the 1st.

5. Select a Billing group.

   Important

   The support costs for all current and future services in the selected organization and all of its organizational units will be added to the invoice for this billing group.

6. Click Upgrade tier.

It typically takes 1-2 business days to set up the new support tier. You can view the status of your request on the support page under Current support tier.